Legal
Everything that governs your use of Care Shield, in one place. The documents that form the contract say so; the ones published for transparency are there so you can assess us as a supplier and hold us to what we have written.
Suite last reviewed 10 September 2026
Everyone
The documents that apply to anyone using or visiting Care Shield.
Terms of Service
The contract between Care Shield Compliance and a subscribing organisation.
v2.0
Privacy Policy
What personal data we hold about you, why, and what you can require us to do about it.
v2.0
Cookie Policy
What we set, why, and what you can switch off.
v2.0
Intellectual Property and Copyright Notice
Who owns the library and the software, and what happens to people who copy it.
v1.0
Complaints Policy
How to complain to us, and what we will do. Required of us by law since June 2026.
v1.0
Accessibility Statement
How accessible the Service is, what is not yet right, and how to tell us.
v1.0
Subscribing organisations
Part of the contract if your organisation subscribes.
Data Processing Agreement
The Article 28 terms that apply when we process personal data on a customer's behalf. Mandatory, and it forms part of the contract.
v1.0
Acceptable Use Policy
What you may and may not do with the Service. Forms part of the Terms.
v1.0
Service Levels and Availability
What we aim for, what we do not promise, and what you get if we fall short.
v1.0
How we operate
Published so you can assess us as a supplier, and hold us to it.
Security Statement
The controls that actually exist. Written so a customer's DSPT assessor can use it.
v1.0
Sub-processors
Every third party that may process customer personal data, what it does and where.
v1.0
Data Retention and Deletion
How long everything is kept, including backups, and what deletion actually means.
v1.0
Security Incident and Breach Response
What happens when something goes wrong, on what timescale, and who decides what.
v1.0
Anything unclear, or a clause your own governance cannot accept? Write to hello@careshieldcompliance.co.uk and tell us which one. We would rather have the conversation before you sign than after something goes wrong.